Objectives of this Role

• Provide superior customer service, placing heavy importance on brand experience and customer engagement/satisfaction
• Serve as the brand ambassador, developing and nurturing strong relationships with customers
• Learn customers’ needs and wants and personalize purchase opportunities to address them
• Meet sales projections, generate ongoing sales opportunities, and achieve company and individual KPI goals
• Work as a team player, upholding company policies in all aspects of customer service and contributing to a positive working environment

Daily and Monthly Responsibilities

• Assist in maintaining a clean and organized product floor, and ensure a welcoming, customer-friendly environment
• Maintain updated knowledge on current products, pricing, and promotions
• Manage financial transactions and purchases using cash registers and appropriate software systems
• Greet customers and provide them with purchasing options based on their needs and wants, demonstrating knowledge regarding the merchandise and company
• Follow through on an exceptional customer experience by presenting customers with product promotions and sale opportunities as identified through conversation
• Develop and implement cross-selling strategies for appropriate products
• Assist customers with returns and exchanges

Skills and Qualifications

• High school diploma
• Superior communication skills with customers and team
• Proven capabilities in a customer service or sales role
• Conscientious, professional appearance
• Basic math and accounting skills
• Positive attitude and self-motivated to win every customer

Preferred Qualifications

• 3+years Luxury Retail Sales Experience
• Working knowledge of inventory procedures
• Proven capability with point-of-sale (POS) transactions
• Experience with marketing and customer dynamics
• Savvy social media skills (whatapp, facebook, twitter, tik tok etc)
• Strong record of meeting and exceeding sales goals
• Shift flexibility, including weekends and holidays