The Information Technology Officer will report to the Director General and will be tasked with the responsibility of coordinating, planning, and leading computer-related activities within the Bahamas Red Cross.

The IT Manager will demonstrate a detailed knowledge of the industry’s best practices and evidence a professional track record of effective technical management, information analysis, and a thorough understanding of computer hardware and software systems.

He/She will help determine the BRC’s IT needs and will be responsible for implementing computer systems to fulfill the organization’s information system requirements.

Duties & Responsibilities

• Lead large IT projects, including the design and deployment of new IT systems and services
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Manage and coordinate all IT-related matters including data, wireless communications, mobile technology, telephony, security, and computer hardware and software
• Trouble-shoot and solve problems related to hardware, software, and network problems
• Help define IT infrastructure strategy, architecture, and processes
• Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Conduct regular system audits
• Assess vendors and develop test strategies for new hardware and software
• Monitor daily operations, including server hardware, software, and operating systems.
• Coordinate technology installations, upgrades, and maintenance.
• Select and purchase new and replacement hardware and software, when necessary
• Work with Information Management Officer to ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Evaluate technology risks in order to develop a network disaster recovery plan and backup procedures
• Maintain quality service by establishing and enforcing organization standards
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Qualifications & Experience

• Bachelor’s degree from an accredited college or University in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience
• 5+ years of proven working experience as an IT Manager or relevant experience

• Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies
• Firm grasp on IT infrastructure and operations best practices
• Microsoft Systems Administration/System Engineer certification will be an asset

Knowledge & Skills

• Excellent knowledge of technical management, information analysis and of computer hardware/software systems
• Hands-on experience with computer networks, network administration and network installation
• Quality management
• Highly organized and detail oriented
• Proficient in computer hardware, cabling installation and support, wireless technology applications and interface, and IT security.
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize

Competencies & Values

 Values: Respect for diversity; Integrity; Professionalism; Accountability

• Core Competencies: Communication; Collaboration and Teamwork; Pro-activity; National Societies and Customer Relations; Creativity and Innovation; Building Trust
• Functional Competencies: Building Alliances; Empowering Others