Plays a premier role in providing ongoing IT Service and support for all Atlantis customers, and is responsible for achieving and retaining a First and Second level customer satisfaction 7 x 24 hours per day. Build business relationships and help meet the needs and goals of the organization. Responsible for OLA¿s and SLA¿s processes improvements. The Managers responsibilities can vary from staffing the Service Support and monitoring, also include scheduling, managing employee performance, reporting on key performance indicators, soliciting employee performance feedback and facilitating individual development

Requirements

Must have two years of experience in an IT configuration environment and troubleshooting of workstations.

1-5 years of call center and Help Desk experience

Microsoft Certified Product Specialist, HDI Service Desk Certification, any Customer Service Certifications, or other technical certifications.