We seek a visionary, accountable, and operations-driven Store Manager to lead our flagship team and ensure the holistic success of our store. The ideal candidate will embody excellence in retail operations, customer satisfaction, inventory oversight, and team development. This role demands initiative, follow-through, and a deep commitment to delivering world-class service and results aligned with Perfec-Tone’s mission.

Role clarity — Manager vs. Supervisor

• The Manager owns store performance end to end: revenue, profitability, customer experience, labor, and inventory outcomes.
• The Supervisor is optional and, when present, enhances outcomes through floor execution, coaching, and compliance. Manager accountability does not change if there is no Supervisor on shift or on staff.
• No KPI overlap: Manager KPIs are business outcomes. Supervisor KPIs are activity and execution metrics that drive those outcomes.

Licensed esthetician advantage

Systems automation and continuity

• Inventory and supplies automation: establish cycle‑based replenishment per room and front‑of‑house with par levels and automatic vendor orders.
• Deposits automation: implement bank deposit automation and reconciliation rules; daily auto‑recon with exception queue.
• Fleet and equipment: schedule vehicle maintenance with reminders and logs; ensure insurance and inspections are current.
• Facilities maintenance: maintain vendor list and SLAs for AC, plumbing, electrical, pest, cleaning. Track tickets to resolution with escalation path.
• Coverage fail‑safe: define acting‑manager rotation, keys and permissions, and a communication tree for when the Manager is unavailable.
• Dashboards: real‑time visibility for stockouts, deposits, maintenance tickets, and coverage status.
• Preferred: Licensed Esthetician. This strengthens service credibility, improves consultation quality, increases add‑on penetration, and lifts pre‑book rate.
• When licensed, the Manager may perform limited service support during peaks while prioritizing leadership and business management.

Sales, Quotas, and KPI Accountability

• Own store sales targets and weekly revenue plan. Coach to lift conversion, AOV, bundle rate, pre‑book rate, and triple‑touch completion.
• Track and review Manager KPI/Metrics weekly. Run daily huddles and midday dashboard checks. Close gaps with specific actions, coaching, and follow‑ups.
• Hold each role to clear quotas tied to their KPI/Metrics pages. Publish weekly scorecards and recognize performance.
• Partner with Marketing on offer execution and with Services on add‑on penetration. Protect compliance and claims standards in all messaging.
• Report results and next actions in an end‑of‑day summary and a Monday plan.

Key Responsibilities

Operational Excellence

• Oversee all daily operations, ensuring productivity, organization, and process execution.
• Monitor the booking schedule to optimize service delivery and maximize revenue.
• Ensure the store is clean, well-stocked, and always presents a high-end, professional image.
• Overseeing reorders, stock counts, and product placements across all drawers, backrooms, and service areas helps maintain inventory levels.
• Submit monthly inventory sheets to the Accounts department.
• Manage and verify all product movements, including transfers between rooms, sales areas, and family island deliveries.

Financial Oversight and Compliance

• Ensure timely reconciliation and submission of daily cash transactions.
• Maintain accurate financial records and communicate with the Accounts department regarding deposits, discrepancies, and documentation.
• Review and verify Glow Agent sales daily; confirm transaction form completion and weekly update logs.
• Prepare deposit sheets and ensure weekly drop-offs to accounts.

Team Leadership and Accountability

• Lead weekly team meetings to align the team with goals, service standards, and any operational changes.
• Track individual and team KPIs, ensuring all staff meet service excellence benchmarks.
• Onboard and train new team members using the Perfec-Tone training framework, and maintain documentation of progress and performance.
• Empower the team to exceed service expectations while maintaining a professional and positive work environment.

Customer Experience & Problem Resolution

• Champion a culture of top-tier customer service through staff training and leading by example.
• Handle customer complaints, escalations, and sensitive issues with care and professionalism.
• Monitor the store’s overall customer service experience, ensuring consistent brand representation.
• Assist customers with sales, questions, and support as needed.

Strategic Growth & Store Development

• Analyze booking and sales trends to identify opportunities for growth and efficiency.
• Participate in cross-functional planning to support new product launches, promotions, and special campaigns.
• Represent the brand during corporate visits, external inspections, or audits.

Qualifications

• Minimum 2–3 years in retail, preferably skincare or service-based environments.
• Proven leadership experience in team and operations management.
• Excellent organizational, verbal, and written communication skills.
• Proficient in POS systems, spreadsheets, and inventory software.
• Passionate about skin health, brand loyalty, and team culture.